McKinsey Quarterly - Workers’ ideas are a valuable transformation resource
McKinsey Quarterly - Workers' ideas are a valuable transformation resource AD Bhatia When consumer companies undergo transformations, their focus is rightly on creating the infrastructure that can meet the multiple challenges that arise. Empowering a chief transformation officer and creating a transformation office are key elements of that. But leaders should also take a step back and ask what—and who—these roles are meant to serve. We think the people in these roles should focus on building two kinds of capabilities across the entire team: one, getting used to the idea of sharing and accepting great ideas, whatever their source. And two, learning how to implement those ideas and change the way work gets done. Insights that come from a company's workers can change the trajectory of a product..., or solve a long-running customer problem. Support and follow-through from managers are crucial here. Focusing on capability building during a transformation is a great way to energiz
